A call center is a division that receives calls, conducts initial customer consultation, qualifies leads and assigns a status to each lead.The call center facilitates a structured approach to initial lead processing. Due to the pre-qualification by call center operators, only those customers who are most likely to make a purchase are directed to the sales department. The operator screens out customers who are not yet ready to make a purchase and doesn't transfer them to the sales department.
Our call center uses the automated lead processing service called Liner.
Each operator of our call center: - Calls back 10 seconds after the client has left a request
- Identifies the needs of the client and checks it for compliance with the criteria of a qualified lead
- Answers basic questions about the project and handles client's possible objections
- Makes up to 1000 calls per shift
- Makes up to 350 conversations per shift
We also ensure quality control over the conversations and the successful transfer of leads to the sales department
Effective primary processing at the call center stage significantly increases lead conversion into sales.